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Enhancing the Insurance Customer Experience

Staying competitive and meeting consumer expectations

Aired 27 July 2023 | Available On-demand

Presented by

In Partnership with

The insurance industry is facing ever greater competition

This webinar – hosted by the Financial Times in partnership with Infosys – explored the changing commercial landscape in which insurance firms now operate. It looked at what steps they can take to meet the greater demands and expectations that customers now have and examine how digital technology can support these aims. The discussion also considered innovative ways to boost competitiveness, such as through the creation of cross-industry strategies.

See full overview

World-Class Business Leaders and Speakers

Kannan Amaresh

Senior Vice President & Global Head – Insurance

Infosys

Pravina Ladva

Chief Digital & Technology Officer

Swiss Re Group

Jonny Atkinson

Group Chief Business Development Officer

Aspen Group

Jay Rajendra

Chief Strategy and Innovation Officer

Arch Capital Group

Ian Smith

Insurance correspondent

Financial Times

Market Environment

How is the current market environment adding to the pressure for insurance companies to innovate and evolve?

Cross-industry Ecosystems

What opportunities are there for insurers to be part of cross-industry ecosystems that simplify the insurance process for consumers?

Service-based Organisations

How can insurance companies manage the move from a product-based to a service-based organisation?