Enhancing the Insurance Customer Experience
The insurance industry is facing ever greater competition
This webinar – hosted by the Financial Times in partnership with Infosys – explored the changing commercial landscape in which insurance firms now operate. It looked at what steps they can take to meet the greater demands and expectations that customers now have and examine how digital technology can support these aims. The discussion also considered innovative ways to boost competitiveness, such as through the creation of cross-industry strategies.
World-Class Business Leaders and Speakers
Market Environment
How is the current market environment adding to the pressure for insurance companies to innovate and evolve?
Cross-industry Ecosystems
What opportunities are there for insurers to be part of cross-industry ecosystems that simplify the insurance process for consumers?
Service-based Organisations
How can insurance companies manage the move from a product-based to a service-based organisation?
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